Whether you’re interacting with colleagues, subordinates or management, gaining respect and cultivating influence are absolutely essential to your success and effectiveness as an administrative professional. In this important segment, you’ll focus on the key elements of influencing others and improving workplace relationships, specifically how to:
- Foster collaboration and influence outcomes
- Increase your ability to exert influence without authority
- Understand the person you are hoping to influence
- Establish instant trust and rapport with others
- Analyze your personal Behavioral Styles Profile
- Adapt your behavioral style to the person you are dealing with
- Understand the role behavioral patterns play in influencing others
- Recognize the major behavioral patterns that exist in organizations
- Cope with different and sometimes difficult people
- "Map" difficult people to gain insight into what makes them tick
- Develop influence strategies for turning resistance into agreement
- Deal with negativity in the workplace
- Develop the five communication techniques of all successful AP
- Express yourself so you will be listened to
- Adapt your individual style to those with differing styles
- Get greater results from hard to handle staff
- Learn tips for stopping the “Tough Guy” cold
- Deal with touchy people who take things personally
|
- Cope with negative people, excuse-makers and blamers
- Handle Super-Agreeables who just tell you what they think you want to hear
- Deal with Snipers that use innuendoes and under-their- breath remarks
- Cope with those who just want to hear themselves speak
- What really triggers difficult people to behave inappropriately
- Conflict management techniques for dealing with the entire range of difficult personalities
- How to diffuse volatile situations
- Deal successfully with sarcasm, put-downs and hostile aggressive individuals
- Enable behavioral style differences to work for you and not against you
- Cope successfully with complainers and those who will not communicate
- Develop four new methods for minimizing interpersonal conflicts
- Receive forty tips for successfully working with others as part of a team
- Learn to work through conflict situations while influencing others
- Get more people to like you!
|
